We aim to deliver the e-tickets within 24-48 hours of your order, however occasionally it may take longer due to the time it takes for our suppliers to process your order. However, our booking representative will explain the e-ticket arrival time to you during the booking conversation but rest assured, you will get an email containing your travel documents at least 14 days before your trip.

Providing e-tickets, or confirmation documents, is also subject to full payment; however, in the event of a deposit payment booking, the confirmation will be provided once the balance is cleared.

They will include all of the necessary details about the trip, such as flight and transfer information, as well as reservations for your hotel and other activities.

WHAT SHOULD I DO IF SOME OF THE INFORMATION ON MY TRAVEL DOCUMENTS OR CONFIRMATION IS INACCURATE?

When you noticed an error on your travel documents, you may also contact the same booking agent with whom you booked your reservation or get in touch with our 24/7 available team so we can assist you.

EMAIL ID: customercare@theflightsguru.co.uk

NUMBER: 020 4531 1507

WHAT SHOULD I DO IF MY TRAVEL DOCUMENTS HASN'T BEEN RECEIVED YET?

If you have less than 14 days until your departure and have not yet received your travel documents, do get in touch with our team as soon as you can using the contact details provided below. You can also get in touch with the same booking agent with whom you booked your reservation. However, we also suggest double-checking your trash email folder just in case.

CAN I UPGRADE MY FLIGHT ?

Choosing a preferred seat, or preferring two adjacent seats, may not always be possible flights are often full. However, We offer upgrade options to meet your preferences. Call our travel specialist for more information.

CAN I MANAGE MY BOOKING ONLINE ?                                                                                    

It isn’t currently possible to manage an existing booking on our website. For help or advice on your booking or to make a payment please contact the telephone number on your confirmation letter for your travel specialist or call through on +44 020 3890 3669 & one of our team will be happy to help.

CAN I CHANGE MY NAME OR DATES OF MY BOOKING ?   

Unfortunately it is not possible to change a name with an airline once the reservation has been made. If one of your party were unable to travel the seat would need to be cancelled with a loss of deposit or balance. We would then make a new booking if you have a replacement.

Changing the dates of a booking once it has been made may be possible however is subject to availability and would incur additional charges. If you wish to change your travel dates please contact your sales consultant.

WHAT SHOULD I DO IF I MISS MY FLIGHT ?

If you miss your flight, please contact our customer service team as soon as possible. We will do our best to assist you in rebooking your travel arrangements, but please note that additional fees may apply.

CAN I REQUEST FOR WHEELCHAIR ASSITANCE ON MY FLIGHT OR HELP IN MY DIETARY REQUIREMENTS ?

Yes, you can request for the same for your flight by contacting our customer service team. Please provide us with as much information as possible about your needs so that we can make the necessary arrangements.

ADDITIONAL TAXES  & LOCAL CHARGES 

Some hotels or Resorts may require an additional charge to be paid locally (e.g. a resort fee) or local municipality or city tax which may be levied but not paid at the point of purchase in relation to your booking. Any local taxes will be payable by you directly to the hotel at the time of check-in/checkout.